A five-minute read. After that, your Google reviews are taken care of.
We reply to your Google reviews and keep your profile up to date. You stay the owner of your profile the whole time.
Sign in to Google, search for your business name and open your Business Profile. Choose the three-dot menu, then "Business Profile settings", then "People and access". Select "Add", enter the Google account address we sent you, pick the role "Manager" and send the invite. You can remove us at any time in the same place.
Reply to our welcome email with three things: how you sign off (for example "– Mike, owner"), whether you prefer a warm or a more professional tone, and anything we should never mention.
Replies to 4 and 5 star reviews go live within one business day. For 1 to 3 star reviews we email you the draft first. Reply "OK" or tell us what to change.
New hours, a holiday closure, a new service or a special offer: send one line to [email protected] and we update your profile and post about it.
In the first week of each month you get a one-page report: your rating, new reviews, how many were answered and how many calls came from your profile.
The app runs in your browser on your phone or computer. There is nothing to install. It has three parts.
Tap the star rating, tap what the customer mentioned, pick a tone. Read the reply, adjust it and paste it into Google.
Type a customer's first name and send a ready-made request by text or email. Print a counter sign with your QR code.
See how many reviews you got, how many you answered and how many requests you sent, month by month.
Good to know: the app stores your settings and scorecard in the browser you use. If you switch to another phone or browser, enter your business details once more.
On Pro we do the first two and the last one for you.
Your first week of Pro is free. After that, your plan renews automatically every month until you cancel. There is no contract. To cancel, email [email protected] or cancel the subscription in your PayPal account. Your access stays active until the end of the period you paid for.
Email [email protected]. We answer within one business day.